Luckily, if you feel your payday loan is not yielding the kind of results you expected because of one issue of another, it is possible to apply for a refund. The refunds are usually based on mis-selling by the lender or the payday loan providers and they can work on saving you from an agonizing financial situation. You can claim a refund if:
- You feel the payday loan costs are ever increasing and sending you into more debt, thus making living a struggle for you. If you can hardly maintain your household bills and daily expenses because of repayments then you can claim for refund.
- Repayments are automatically deducted from your credit card or bank account by your lender leaving you with insufficient funds to survive on.
- You qualified for the payday loan even though you were suffering ill health or while you were on low incomes and benefits. All lenders are required to go through an evaluation process wisely to ensure that you can actually repay the loan as indicated.
- The payday loan proved unaffordable and you really cannot repay without being subjected to undue difficulties. Whereas the loans come with high interests, some lenders charge hefty rates and attach other fees to the loans making them quite unaffordable in some circumstances.
- The lender encouraged you rolling over the loan, thus resulting in more fees on your side. The lending terms should be clear for you and no lender should offer solutions just so they can reap you off in the end when you thought they were actually helping you out.
- You have to borrow more funds to pay important bills like utility bills, rent and council tax just because you are servicing a payday loan.
Making the complaint
First, you would need to write a letter to the lender as a way of trying to sort out the issues at hand. Let the lender know where they have failed as per best practice charter and the set rules for such loans and express how you wish to resolve the problem. You can review repayments plans so you are able to pay what you can afford at convenient times.
If the lender fails to respond or sort out the problem as requested, you can take the complaint further to the financial ombudsman service. The office will look into the complaint and offer advice to sort it out and final decisions made binds the lender.
In case you still are not satisfied with the decision by the ombudsman service, you can take lender to court. It however should be your very last resort when making a claim because court cases can be long and tedious and they also come with charges. It helps to seek professional advice first before making it a court case.